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  • Joshua Wilson

Focusing on your organization's Humanity -- how well do you treat your people?



The B. Cognition Labs assessment looks at three critical metrics that help you understand how your organization is doing in a holistic way. This post digs into metric number one, Humanity.

Humanity is a measurement of how well your people are treated — something many organizations tend to ignore. To generate your score, we gather data to answer several questions, including:

  • do people feel included and respected?

  • do people feel a sense of connection to each other and the organization?

  • do people feel comfortable saying what they think, even when they are pointing out a problem?

  • are people supported in learning, both as individuals and in groups?

  • does people’s work truly matter?

An organization that does well in Humanity focuses on making people feel supported in continuous growth and part of something bigger than themselves. High Humanity scores indicate that your staff is engaged and motivated. A high-Humanity organization seeks to include the entire team in meetings and key decisions. It makes a point of inviting less outspoken people to offer their ideas, and intentionally asks team members to share what they think about a decision before it’s been finalized.


A high-Humanity organization also encourages the ongoing growth of each team member by ensuring that each one has work they find challenging and interesting. This means being thoughtful about what kind of work is done and how it’s distributed. You might, for instance, need to shift work among team members based on interests and skills, invite new people to try out things other people have traditionally done, or nudge a person to try something a little bit out of their comfort zone. You might also change the kind of work your team accepts, to keep things interesting for the team.


A resilient and healthy organization needs more than Humanity to succeed, but without Humanity it won’t get far. To learn about the other metrics we think are required, check out upcoming posts on Organizational Resilience and Tactics.

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